Frequently Asked Questions (FAQ)

When will my order be delivered?

To ensure consistently attractive prices, Lushed Heritage ships your order directly from the manufacturer or from our partner warehouses. This may result in slightly longer delivery times. Orders are usually processed within 1-2 business days (Monday - Friday). Shipping within Canada generally takes approximately 4-6 business days (Monday - Friday).

My order is delayed – what should I do?

In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.

Does shipping cost me anything?

No, at Lushed Heritage, shipping is always free for all orders within Canada.

Which payment methods can I use?

At Lushed Heritage, we offer you secure and convenient payment options. You can choose from:

Visa
Maestro
Mastercard
American Express
Diners Club
Discover
ELO
Union Pay
Google Pay
Apple Pay
Shopify Pay

Part of my order is missing – what should I do?

For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days (Monday - Friday) after the first package.

The package arrived damaged – what should I do?

Unfortunately, despite careful packaging, transport damage can occur in isolated cases. In this case, If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.

Did you accidentally order the wrong product or the size doesn't fit?

We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.

Do you have any further questions?

Store name: Lushed Heritage
Company name: True North Goods Inc.
Company number: 882163126
Address: 531 Roy St, Pembroke, ON K8A 6R4, Canada

E-mail: info@lushedheritage.com

Response time:  30 minutes - 24 hours

Opening hours:
Monday - Friday: 09:00 - 18:00 (GMT-5)
Saturday and Sunday: 10:00 - 16:00 (GMT-5)